TEACHERS OF BUSINESS, MANAGEMENT AND SOCIAL SAVOIR
School of Arts, Humanities and Interpersonal Sciences
Bachelor of Organization Administration
Task & Demonstration (September 2013)
BBA 1107 Business Data Systems
1 . This is a compulsory individual assignment record. Length of your report must not be more than a couple of, 000 terms.
2 . You are required to submit (i) a published hardcopy, and (ii) a softcopy of your report in Microsoft Term 2010 A4 paper structure. Use this linen as the report cover page with the name and matric quantity printed.
3. The deadline for submitting is by 5: 00pm about 8th January 2014. Overdue submission are not accepted.
some. Plagiarism is recognized as as a significant academic offence. No represents will be awarded for plagiarised work.
your five. You will be presented 8 moments to present your assignment about Week 14 onwards.
6th. You are required to post (iii) a softcopy of your presentation in Microsoft PowerPoint 2010 file format on your display day. Web page 2 of 4
Issue (100 Marks)
" Mobile phone Internet Gadgets such as smartphones and tablets are taking over consumer industry at the beginning of this kind of decade. In accordance to Gartner, worldwide smart phone sales totaled 225 , 000, 000 units in q2 of 2013 with Android os (79%), Apple iOS (14. 2%) and Microsoft Windows phone app (3. 3%) representing the very best three touch screen phone operating systems. Mobile computing has played an essential role in customer support, enterprise connection and cooperation. ”
Imagine you are working because an THIS manager for any new company initiative listed below, you will be asked to gauge the beliefs of delivering mobile computing solutions in increasing overall customer experience and employees' output at work.
M-learning for a university
Passenger supervision for a worldwide airport
Telehealth for a non-public specialist clinic
Customer romance management for a megamall
(a) Give an overview of your company and explain the existing details systems utilized in the company.
(b) Discover three restrictions where the existing information systems are no longer suitable to support the modern mobile computing task. Explain three key benefits how mobile computing may enhance the existing data systems to boost customer encounter and employees' productivity.
(c) Design a brand new customer knowledge using Consumer Journey Maps and analyze how it may raise employees' productivity.
(d) Recommend the real key changes required to transform the current information systems to support your new design.
(e) Discuss the potential challenges you could foresee in implementing the modern systems and suggest how these could possibly be addressed. Site 3 of 4
The purpose of this job is to highlight on learning the key components of information systems, developing scholar's ability in identifying restrictions of existing technologies and the key positive aspects in delivering new details technologies to organisation's proper advantage.
Additional Reading Supplies
1 . Ron Moen, 2001. A Review of the IDEO Method.
2 . Ritesh Bhavani, IDEO: Service Style, INSEAD, 2006.
3. Adam Richardson. Employing Customer Trip Maps to boost Customer Experience, Harvard Business Review, Nov 2010.
The person question with this assignment manuals you in applying the 5 steps of IDEO Process: Appreciate, Observe, Visualise, Evaluate & Refine, and Implement.
Part (a) – Provide a brief advantages of your organisation. Describe the existing information systems with its essential components electronic. g. people, hardware, software program, data and network, in a concise explanation aided with illustrations.
Portion (b) – Find out the underlying issues with existing details systems utilizing a customer voyage map (from observation). Describe how these limitations may well...